PROPERTY MANAGEMENT

14 September 2026

PROPERTY MANAGEMENT

Pelatihan Property Management dirancang untuk membekali peserta dengan pengetahuan dan keterampilan dalam mengelola properti secara profesional, efektif, dan berorientasi pada peningkatan nilai aset. Program ini membahas pengelolaan gedung, apartemen, kawasan komersial, perkantoran, retail, serta berbagai jenis properti lainnya, mulai dari perencanaan operasional, pengelolaan tenant, pemeliharaan fasilitas, pengendalian biaya, hingga evaluasi kinerja properti.

Peserta akan mempelajari prinsip property management, asset management, building operation, facility management, tenant management, lease administration, property maintenance, budgeting, service charge, utility management, vendor management, serta pengelolaan risiko dan keselamatan properti. Pelatihan juga membahas strategi meningkatkan occupancy rate, tenant satisfaction, operational efficiency, dan property value melalui pengelolaan aset yang terintegrasi.

Melalui kombinasi teori, diskusi interaktif, studi kasus, simulasi, dan workshop, peserta akan memperoleh kemampuan praktis dalam mengelola operasional properti, mengoptimalkan penggunaan aset, mengendalikan biaya, menjaga kualitas layanan, serta meningkatkan nilai dan kinerja properti secara berkelanjutan.

Tujuan Pelatihan

• Memahami konsep, prinsip, dan ruang lingkup Property Management.

• Menguasai pengelolaan operasional gedung dan properti secara efektif.

• Mampu mengelola tenant, lease administration, dan hubungan dengan penghuni atau pengguna properti.

• Memahami strategi property maintenance dan facility management.

• Menguasai pengelolaan budget, operating cost, service charge, dan utility cost.

• Mampu melakukan monitoring terhadap kinerja operasional dan finansial properti.

• Menguasai vendor dan contractor management untuk mendukung operasional properti.

• Memahami penerapan risk management, HSE, security, dan emergency management pada properti.

• Mampu meningkatkan tenant satisfaction, occupancy, operational efficiency, dan property value.

• Mengembangkan strategi pengelolaan properti yang berorientasi pada efisiensi, pelayanan, dan optimalisasi aset.

Materi Pelatihan

Materi pelatihan dirancang secara komprehensif untuk memberikan pemahaman mengenai pengelolaan properti dari sisi operasional, finansial, teknis, pelayanan, dan aset. Peserta akan mempelajari bagaimana mengelola properti secara terintegrasi mulai dari building operation, tenant management, maintenance, budgeting, hingga performance evaluation dan property value optimization.

1. Introduction to Property Management

• Property Management Fundamentals

• Property Management Scope and Functions

• Types of Property

• Residential Property

• Commercial Property

• Office Building

• Retail and Shopping Center

• Apartment and Condominium

• Industrial Property

• Roles and Responsibilities of Property Manager

2. Property Management Organization

• Property Management Organization Structure

• Property Manager Roles

• Building Management Team

• Operational Responsibilities

• Administrative Functions

• Technical Management

• Customer Service

• Security and Safety Management

• Coordination Between Property Owner and Property Manager

3. Property Operations Management

• Building Operation

• Daily Property Operations

• Standard Operating Procedures (SOP)

• Building Operational Checklist

• Operational Monitoring

• Service Quality Management

• Utility Management

• Common Area Management

• Operational Efficiency

4. Tenant & Customer Management

• Tenant Management Fundamentals

• Tenant Selection and Onboarding

• Tenant Communication

• Tenant Relationship Management

• Tenant Satisfaction

• Complaint Handling

• Customer Service

• Tenant Retention

• Occupancy Management

5. Lease & Rental Administration

• Lease Management

• Rental Agreement

• Lease Terms and Conditions

• Lease Administration

• Rental Collection

• Security Deposit Management

• Lease Renewal

• Lease Expiration

• Lease Documentation

• Tenant Default Management

6. Property Maintenance Management

• Property Maintenance Fundamentals

• Preventive Maintenance

• Corrective Maintenance

• Predictive Maintenance

• Maintenance Planning

• Maintenance Scheduling

• Building Inspection

• Maintenance Work Order

• Maintenance Performance Monitoring

• Maintenance Cost Control

7. Building Facility Management

• Facility Management Fundamentals

• HVAC Systems

• Electrical Systems

• Plumbing Systems

• Fire Protection Systems

• Elevator and Escalator Management

• Building Automation System

• Cleaning Management

• Landscaping

• Parking Management

8. Property Financial Management

• Property Financial Management

• Operating Budget

• Capital Expenditure (CAPEX)

• Operating Expenditure (OPEX)

• Service Charge Management

• Utility Cost Management

• Revenue Management

• Expense Control

• Cash Flow Management

• Financial Reporting

9. Property Asset Management

• Property Asset Management Fundamentals

• Asset Register

• Asset Condition Assessment

• Asset Life Cycle

• Asset Performance

• Asset Utilization

• Life Cycle Costing

• Asset Replacement Planning

• Property Value Optimization

10. Vendor & Contractor Management

• Vendor Management

• Contractor Selection

• Procurement Process

• Scope of Work

• Service Level Agreement (SLA)

• Contractor Performance

• Contract Management

• Vendor Evaluation

• Quality and Cost Control

11. Risk Management & Safety

• Property Risk Management

• Risk Identification and Assessment

• Building Safety

• Occupational Health and Safety

• Fire Safety

• Emergency Response

• Business Continuity

• Security Management

• Incident Management

• Insurance and Property Risk

12. Property Marketing & Leasing Strategy

• Property Marketing Fundamentals

• Market Analysis

• Property Positioning

• Rental Pricing Strategy

• Leasing Strategy

• Occupancy Rate Management

• Tenant Acquisition

• Tenant Retention Strategy

• Property Promotion

13. Property Performance Management

• Property KPI

• Occupancy Rate

• Rental Yield

• Revenue per Property Area

• Operating Expense Ratio

• Tenant Retention Rate

• Tenant Satisfaction Index

• Maintenance Performance

• Service Level Performance

• Property Performance Dashboard

14. Sustainability & Green Property Management

• Sustainable Property Management

• Energy Efficiency

• Water Efficiency

• Waste Management

• Green Building Practices

• Carbon Emission Reduction

• Sustainable Facility Operations

• ESG in Property Management

• Environmental Performance Monitoring

15. Property Technology & Digitalization

• Property Management Information System

• Computerized Maintenance Management System (CMMS)

• Building Management System (BMS)

• Digital Tenant Management

• Digital Lease Administration

• Property Dashboard

• Smart Building Technology

• Data-Driven Property Management

16. Property Inspection & Audit

• Property Inspection

• Building Condition Assessment

• Operational Audit

• Facility Audit

• Compliance Audit

• Maintenance Audit

• Tenant Area Inspection

• Audit Checklist

• Corrective Action Management

17. Property Improvement & Value Optimization

• Property Performance Analysis

• Operational Improvement

• Cost Optimization

• Tenant Experience Improvement

• Space Optimization

• Revenue Enhancement

• Property Redevelopment

• Refurbishment Strategy

• Property Value Enhancement

18. Workshop & Case Study

• Property Management Assessment

• Building Operational Case Study

• Tenant Complaint Handling Simulation

• Property Budgeting Exercise

• Maintenance Planning Exercise

• Property KPI Development

• Property Performance Analysis

• Risk Assessment Workshop

• Property Improvement Plan

Learning Outcomes

Setelah mengikuti pelatihan ini, peserta mampu:

• Memahami konsep dan praktik Property Management secara komprehensif.

• Mengelola operasional properti dan fasilitas secara efektif dan terstruktur.

• Mengelola tenant, lease administration, customer service, dan tenant relationship.

• Menyusun program preventive dan corrective maintenance untuk menjaga kondisi properti.

• Mengelola budget, CAPEX, OPEX, service charge, utility cost, dan operational expenses.

• Melakukan monitoring kinerja properti berdasarkan KPI dan performance indicators.

• Mengelola vendor, contractor, SLA, dan kualitas layanan properti.

• Mengidentifikasi serta mengendalikan risiko operasional, keselamatan, keamanan, dan kondisi properti.

• Menerapkan prinsip sustainability dan digitalization dalam pengelolaan properti.

• Mengembangkan strategi untuk meningkatkan occupancy, tenant satisfaction, operational efficiency, dan property value.

Metode Pelatihan

• Instructor-Led Training

• Interactive Discussion

• Case Study

• Property Management Workshop

• Group Discussion

• Simulation

• Property Inspection Exercise

• Property Performance Analysis

• Industrial Case Study

Peserta yang Direkomendasikan

• Property Manager

• Property Management Staff

• Building Manager

• Building Management Staff

• Facility Manager

• Facility Management Staff

• Asset Manager

• Real Estate Manager

• Estate Manager

• Leasing Manager

• Tenant Relation Officer

• Property Administrator

• Maintenance Manager

• Engineering Manager

• Commercial Property Manager

• Apartment Manager

• Mall Manager

• Profesional yang bertanggung jawab terhadap pengelolaan, operasional, pemeliharaan, dan optimalisasi aset properti.

Durasi Pelatihan

2–3 Hari

Fasilitas Pelatihan

• Modul pelatihan lengkap

• Training Kit

• Sertifikat Pelatihan

• Materi dan studi kasus

• Property Management templates

• Property KPI templates

• Coffee Break dan Lunch (kelas tatap muka)

• Konsultasi pasca pelatihan

Benefit Mengikuti Pelatihan

• Memahami praktik terbaik Property Management untuk berbagai jenis properti.

• Meningkatkan kemampuan dalam mengelola operasional, fasilitas, tenant, maintenance, dan layanan properti.

• Menguasai pengendalian biaya melalui pengelolaan budget, CAPEX, OPEX, service charge, dan utility.

• Meningkatkan kemampuan dalam mengelola vendor, contractor, dan service provider.

• Mampu melakukan monitoring kinerja properti menggunakan KPI dan performance dashboard.

• Mendukung peningkatan tenant satisfaction, occupancy rate, operational efficiency, dan property revenue.

• Memahami strategi optimalisasi aset dan peningkatan property value.

• Mendukung penerapan sustainability, energy efficiency, dan digital property management.

• Meningkatkan kompetensi profesional bagi Property Manager, Building Manager, Facility Manager, dan praktisi real estate.

Info Training & Pendaftaran

Untuk informasi jadwal Public Training, In-House Training, maupun Corporate Training, silakan menghubungi tim marketing kami:

📞 0822-4986-8404

Pelatihan Terkait

• Property Management

• Property Management Training Indonesia

• Pelatihan Property Management

• Training Property Management

• Property Manager Training

• Building Management Training

• Building Manager Training

• Facility Management Training

• Real Estate Management Training

• Property Management Certification

• Property Management Course Indonesia

• Commercial Property Management

• Residential Property Management

• Apartment Management Training

• Mall Management Training

• Property Asset Management

• Property Operations Management

• Tenant Management Training

• Lease Management Training

• Property Maintenance Management

• Property Financial Management

• Property Investment Management

• Property Management Jakarta

• Property Management Yogyakarta

• Property Management Online